DEPARTMENT:   Food & Beverage Service

REPORTS TO:      Unit Supervisor

Position Overview

The Cashier shall be responsible for interacting with customers and accepting payment (in the form of credit card, or cash) for products and services provided. He/she shall also be involved in greeting guests, helping resolve customer complaints, and maintaining knowledge of the menu and sales policies. Overall cashier, needs to have a strong work ethic and a high level of accuracy. He/she needs to be responsible, attentive to customers’ needs, and committed to providing excellent services. 

Roles and Responsibilities

1.General and Cash Management

• Welcome customers and help determine their orders.
• Courteously greets customers upon arrival and leaving the premises.
• Relay customers’ orders to the kitchen staff.
• Process customer orders and record them in the restaurant database.
• Place food orders in the appropriate bags and boxes.
• Ensure all orders are delivered to the customers in a timely manner.
• Ensures that the prices of the meals are correctly recorded.
• Collects payments, whether cash, credit card, or debit card.
• Maintains accurate and correct transaction amounts at the end of the shift.
• Records transactions daily so they can be easily tracked down in case of discrepancies.
• Contributes to team effort by accomplishing related results as needed.
• Able to perform additional duties as requested by the management as and when required.

Risk Analysis and Safety Protocols

• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Use conflict management techniques to satisfy customers with incorrect orders.
• Resolve customer complaints, guide them and provide relevant information.

Relationship Management

• Customer satisfaction-oriented
• Active listener and anticipate customers' needs
• Polite and maintain composure in every situation

Reporting

• Generate a weekly report of achievements, setbacks, and action plans over the month
• Reporting on a regular basis to the Unit Supervisor

Skills & Qualifications

Task Related skills

• High school degree
• Familiarity with electronic equipment, like cash registers and POS

Competencies and Soft Skills

• Excellent communication skills
• Excellent mathematical, multitasking, and computer skills
• Ability to work with flexibility in a continuous schedule of days, nights, holidays, and weekends
• Strong communication and time management skills
• Punctuality, Patience, Knowledge of the products, Paying attention to detail
• Ability to handle transactions accurately and responsibly.

Employee's satisfaction

Apply Via Jobejee  

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Interested candidates can send their C.V at [email protected]