1. Maintain Call ratio (Answered/Unanswered ratio according to the SLA-Report on monthly
2. Maintain Ticket raised status (Open/ Closed) according to the SLA
3. Call Quality evaluation ratio be greater than 80%
4. Build sustainable relationship with customer with proper communication
5. Follow telephone and email etiquettes for standardization
6. Participation in Weekly/Monthly Session meeting
7. Handle complaints and provide appropriate solution and alternatives
8. Follow up to ensure resolutions
9. Keep one self regularly updated on latest update
10. Behavioral Points should be greater than 80%
11. Maintain 8 hours of login daily

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Social Security Benefit
• Trust of biggest FinTech company.
• Lunch Facility
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

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Interested candidates can send their C.V at  [email protected]